Last Updated: 21 September 2022
13. PRICING, PAYMENT AND BILLING
13.1. The basic features of the Services can be used free of charge. The basic features of the Services include registration for a Trainee Account to access Free Services, perusal of information made available on the Platform, and such other basic features which Jobtiviti may introduce from time to time, if any. No payments are due in this case.
13.2. If you wish to subscribe to the Paid Services, you hereby agree to the pricing and payment terms for the applicable Paid Services covered in these Terms and available information on the Website. You further agree to make payment of the fees related to your subscription of the applicable Paid Services (“Fees”) according to the information stated on the Website. Unless otherwise provided or offered to you in writing, any future changes to the pricing and payments terms will not apply retrospectively to your subscription.
13.3. Your subscription to the Paid Services would commence upon successful payment of the Fees. For Services which do not require payment of Fees, you may subscribe at your own accord.
13.4. Payment of Fees can be made via the payment facilities or methods available and stated on the Website. You agree to pay all charges incurred by users of your credit card or debit card used or any transactional fee or finance charges payable in connection with a purchase or transaction, or other monetary transaction interaction for the Paid Services at the prices in effect when such charges are incurred. For the avoidance of doubt, payment is only deemed made upon clearance of the same.
13.5. You will pay any applicable taxes relating to such purchases or other monetary transaction interactions, including without limitation withholding taxes, royalties, know-how payments, customs, privilege, excise, sales, use, value-added and property taxes (collectively, “Taxes”), except for those taxes based on our income.
13.6. We may add new Paid Services for additional fees and charges, or amend fees and charges for existing Paid Services, at any time in our sole discretion.
13.7. Unless otherwise stated, we do not process payment for the Paid Services. You must use a third-party payment processor (“Processor”) when subscribing for the Paid Services, and your use of the website and services of such Processor as may be designated from time to time is governed by such Processor’s policies. All information that you provide us and/or Processor in connection with a purchase or other monetary transaction interaction related to the Paid Services must be accurate, complete, and current. You represent and warrant that such information is true and that you are authorised to use the applicable payment instrument.
14. CANCELLATION AND REFUND POLICY
14.1. This Clause 13 shall be read together and in conjunction with our Refund Information stated on the Website. In the event of conflict between this Clause and the Refund Information, the terms herein shall govern and prevail.
14.2. If you decide to cancel your subscription of the Paid Services for any reason whatsoever, you are entitled to do so within SEVEN (7) DAYS of your payment of Fees, PROVIDED ALWAYS that you have not yet submitted the first Mini Project or Work Task of the programme you paid for. (“Initial Refund Period”). In the case of subscription or monthly payment, you may only be refunded for your last (1) monthly payment.
14.3. After the Initial Refund Period, you may no longer be allowed to cancel your subscription of the Paid Services and/or discontinue your use of our Services and/or your Trainee Account.
14.4. Any request for cancellation of subscription to a Paid Service and refund of Fees must be made in writing to us and we endeavour to process your cancellation and refund request within five (5) working days from our receipt of the same.
14.5. You may apply for a cancellation of your subscription of the Paid Services and a refund of Fees via the Website. Should your cancellation and refund request be successful, you will receive an email from us informing you of the same (“Refund Confirmation Email”). Our decision on your refund application is final and shall not be appealable.
14.6. Save where Clause 13.2 above applies, you accept and acknowledge that you will only receive a refund of the Fees paid in connection with your subscription of the Paid Services upon our approval, and any refund would be for such amount to be determined by Jobtiviti at its sole and absolute discretion.
14.7. Subject to any applicable laws of Malaysia, in the event that Jobtiviti suspends, limits, or terminates your access to the Services and/or your account due to (a) your breach of these Terms or any of the Jobtiviti policies or any other agreement that you have with Jobtiviti or (b) Jobtiviti ceases its business and/or operations, you understand and accept that you will not receive a refund for any unused time or material with respect to the Fee paid for the Paid Services, even if such refund request was made within the Refund Period.
14.8. Subject to your provision of complete information pertaining to your bank account of choice, any funds pursuant to a successful refund request will be returned to you within TEN (10) WORKING DAYS of your receipt of our Refund Confirmation Email. If you do not receive a refund upon the expiry of the ten (10) working days contemplated herein, contact us about the problem at firstname.lastname@example.org.
14.9. Upon cancellation of your subscription to the Paid Services in accordance with this Clause 13, you will no longer be allowed to access the entirety of the Paid Services which you have paid for and received a refund of.